FtOCC Tech Los Angeles (June 2008)

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course, resellers automatically become Fonality Authorized (AL2) Resellers and earn increased discounts on support.

What Do You Get?

• Free trixbox Pro demo kit with Call Center Edition and support
• 10% discount on trixbox Pro licenses
• 25% discount on support
• FtOCC Certified polo, tshirt, and hat

During the course, we will cover:

• Tier 1 and Tier 2 level troubleshooting
• LAN & WAN environments
• Proper system hardware configuration
• trixbox and PBXtra installation guidelines
• IP phone and SIP provisioning
• Proper router and firewall configuration

Who Should Attend?

• Resellers and consultants growing their trixbox and PBXtra businesses
• Linux technicians and engineers
• Fonality Authorized and Premium resellers

NOTE: A practitioner’s knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives: 

• Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence
• Resolve installation, administration, and usage problems more quickly
• Provision your own phones, thereby decreasing the turnaround time required for add-on phones and devices!
• Experience fewer problems by avoiding the usual "beginner" mistakes!
• Have an in-depth understanding of how trixbox and PBXtra work (product, process, policy, protocol)
• Receive full reseller discounts (for signed Authorized and Premium resellers only)
• Receive direct priority Level 2 access to trixbox and PBXtra support services (for signed Authorized and Premium resellers only)